Tier 2 Help Desk Resume

Outsourced model supporting 55000 end users globally. This is a real resume for a Tier 2 Technical Support Agent in CANA Virginia with experience working for such companies as On Shore Technical Customer Services Vonage Convergys. Escalated help desk tickets to Level 2 Tier 2 support when outside the scope of L1T1 technician support.

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Tier 2 help desk resume. Provided customer assistance with routine inquiries and problems such as software hardware and network operations. Training Customer Satisfaction. Drexel University Philadelphia PA.

Unforgettable Help Desk Resume Examples to Stand Out MyPerfectResume. Prioritized and schedule help requests escalating requests when required to the appropriate staff or outside support vendor. IT Help Desk Resume Example 2.

Tier 2 Help Desk Technician Resume Example Managed call flow and responded to technical support needs of customers. Desktop Support Technician or Systems Administrator. Based on our resume examples the ideal.

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Trained 100 non-IT employees on how to analyze. 052000 to 022001 Company Name City State. Ad Download a Free Perfect resume.

Prepare evaluations of software or hardware and recommend improvements or upgrades Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Create a Resume Now. Typical resume samples for this job mention duties such as taking phone calls answering to customer inquiries diagnosing computer problems setting up user accounts installing hardware and updating software.

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